We are pleased to announce that we are hiring for a new scheduling assistant position at Metaphrasis. The scheduling assistant will provide ongoing support by performing day-to-day activities related to scheduling On-Site Interpretation assignments. The applicant must be able to coordinate multiple projects and priorities simultaneously in a fast-paced environment while providing excellent customer service internally and externally to clients. The Scheduling Assistant will report to the Vice President of Operations.
Responsibilities
As a scheduling assistant you will be responsible for supporting the lead scheduler in monitoring the interpreter scheduling database and scheduling interpreters accordingly. You will also be responsible for updating the master scheduler for any changes in appointment details, per client request. Additionally, you will be required to provide superior levels of customer service to all end users. You will field inbound call/emails to the appropriate department and resolve customer and interpreter inquiries promptly and proactively. Moreover, you will be required to build and maintain excellent rapport with clients and interpreters to ensure loyalty to the company. Finally, you will be responsible for providing administrative support, as necessary.
Qualifications
As a scheduling assistant you must possess the ability to multitask and prioritize, be self-motivated, and team oriented. You must be attentive to detail, possess strong organizational skills, time oriented, and are able to work under pressure. Advanced proficiency in Microsoft Office (Word, Excel, Outlook, and Access).
- Previous experience with scheduling portals is a plus.
- Must possess a minimum of a high school degree or GED equivalent or higher.
- This is a part time position (12:30pm until 5:30pm) with possible weekend and over-time, as needed.
- Compensation: $10 per hour
- Office location: Chicago: West Loop
For more information, or to apply, visit our post on ZipRecruiter.